Refund Policy
Last updated 29 September 2026
If the campaign is not for you, ask within 14 days of buying it and you get your money back. You do not have to give a reason.
How to ask
Email apolloprojectsllc@gmail.com within 14 days of the purchase date, from the address on your Emberfall account if you can. Tell us the email you bought with. We aim to reply within two business days.
What happens next
- We refund the full amount you paid, to the card or payment method you used, through Stripe.
- Refunds usually reach you within 5 to 10 business days, depending on your bank.
- When the refund goes through, the paid chapters and side tales are locked again on your account. Chapter one stays free, and your saves are kept, so buying again later picks up where you left off.
After 14 days
Refunds after 14 days are at our discretion. If something is broken and we cannot fix it for you, write to us anyway; we would rather make it right than argue about a date.
Chargebacks
Please ask us before disputing a charge with your bank: a refund from us is quicker for you. A disputed payment locks the paid content until the dispute is settled.
Your legal rights
This policy adds to, and does not take away, any rights you have under the consumer law where you live. See also the Terms of Service.